Contact Best Marijuana Seeds
Questions about an order, a germination claim or which strain fits your garden? Email our support team and a real person will answer.
Email support
Email: support@bestmarijuanaseeds.com
Hours: Monday to Friday, 9am to 5pm ET
We handle support by email so every answer is in writing, with your order details and photos in one thread you can refer back to. Messages that arrive in the evening, on a weekend or on a holiday are picked up when we’re back on the next business day.
We sell online only, so there’s no storefront or local pickup. Every order ships from our own US warehouse in plain, unmarked packaging, with a tracking number emailed.
What to include so we can help on the first reply
A complete first message usually means a single reply solves it. Here's what helps for each type of question.
| Topic | Please include |
|---|---|
| Order status or changes | Order number and the email address used at checkout |
| Tracking or a stalled package | Order number, tracking number and the last tracking update you see |
| Damaged, wrong or missing items | Order number, photos of the outer package and seeds, and your packing slip |
| Germination guarantee claim | Order number, strain, number of seeds that failed and a photo of them in your paper towel setup (within 30 days of delivery) |
| Cancellation or address change | Order number and the change you need. Email as early as possible, since orders before 1pm Central ship the same business day |
| Strain advice | Your state or USDA zone, indoor or outdoor, available space and height, and your experience level |
Find answers faster
What we can't help with
We want to be useful, so here’s where our answers stop:
- Legal advice. We can point you to our seed legality guide and your state guide, but questions about your specific situation belong with a licensed attorney.
- Medical advice. We describe commonly reported effects, but we can’t recommend strains for a health condition. Please talk to a doctor.
- Orders outside the US. We ship only to US addresses.
- Payment card details. Never send card numbers or passwords by email. We will never ask for them.
Contact FAQ
How quickly do you reply?
We answer emails in the order they arrive, Monday to Friday from 9am to 5pm ET. Messages sent outside those hours are picked up the next business day. Including your order number and photos in the first email avoids back-and-forth and gets you a resolution sooner.
Do you have a phone number?
Not at this time. Support is by email at support@bestmarijuanaseeds.com, which keeps your order details, photos and our answers together in writing. If anything changes, we'll update this page with the new ways to reach us.
Can you help me choose a strain?
Can I visit or pick up an order in person?
No. Best Marijuana Seeds sells online only, with no storefront, so there's no local pickup. Orders ship from our own US warehouse in plain, unmarked packaging, and orders placed before 1pm Central on a business day ship the same day.
Ready when you are
Email support@bestmarijuanaseeds.com with your question, or browse the catalog and start your next grow.